When we called, we were informed, for the first time, we have a contract and would have to pay until the end of the contract. The point of the complaint is they continued charging our credit card for July and August even though we were receiving no service. At the time, we did not know what our circumstances would be in Wisconsin and if we would need Brinks service in the future. We talked of our situation to several customer representatives to cancel our present service with the understanding we were leaving our equipment because the removal would damage the home. We called Brinks to cancel our service as of June 15, 2022. We are both in our 80's and needed to be closer to family. Kim died March 27, 2022, and we moved back to Wisconsin because of our health care and our age. Within the last few years, we lived in Arizona City, Arizona, taking care of our adult disabled son.
We have been satisfied Brinks Home Security customers for many years. After reading multiple complaint about this very issue I called my bank to dispute the charge. Richardo took my C: # and told me he would call the next day to make sure I had received the emails. Then he said he would send it on his computer and I would get a follow up email on 9/9 and needed to respond to that in order to cancel. He waived the late fees and balance was 386.40 Gave him my cc #. I said I wanted to settle this right now. ( no email received in Mar.) I told him I wanted to cancel, he said I would have to pay the balance until my contract was up in Feb.
I got Ricardo who again insisted I got an email in Mar. I called the next day 9/8 and again on hold but was eventually transferred to a supervisor. She could not resolve my questions or concerns and hung up. I asked to speak with a supervisor and was on hold again maybe 15 min. I began receiving calls 2-3 times a day and when I answered there was no response on the line. Next I received a bill in August requesting payment of arrears. He told me I might get a bill for the rest of my contract. I had not been able to use any of the equipment in my home after selling the home it was inially installed in.I was offered multiple upgrades and possible solutions. Brinks is a terrible company and provides terrible Customer Service.Ĭalled in Mar of 2022 and requested cancellation of contract. 19th Brinks was a NO SHOW on a technician and I have yet to hear from them and for my September bill was not adjusted either. At that point I asked for a monthly bill adjustment which they agreed since i should not be bill for service that i was not getting. Which first of all is unacceptable customer care for a customer to wait that long for my home to not be properly secured. So at that point a technician was scheduled for a month later on Sept. This happen the later part of August talked with a Custome support team member on the phone and the problem still wasn't resolved. I have replaced the motion detector with new batteries in the hope that it would solve the problem but it didn't. After leaving my home and arming my alarm 60 seconds later it would disarm on it's own and by no one being home to disarm it would go off. Their is some type of malfunction going on with the motion detector. This Home Security has failed their customers service terribly.
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